These are the most common questions our client have. You can find even more specific FAQ's at the bottom of each service page.
How do I find Prices? We have a variety of packages and prices put together on our services page for your convenience. If time is not on your side, feel free to reach out and tell us your date, timeframe, desired service, how many children are attending and location. We will be happy to calculate a complete quote for you to consider.
How is Gas Coverage Calculated? We are based in North Hollywood and we calculate how many miles one way to your event. The first 20 miles are complementary, and then we charge $1 per mile for the performer. When we provide a quote, it will always include the gas coverage so no surprise charges!
Are your services available on Holidays? If you wish to hire a performer for a holiday, we will be asking for a time and a half rate. The following holidays will qualify for the Holiday rate: New Year's Eve, New Year's Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Black Friday, Halloween, and Christmas Eve. Please note we are not available for Thanksgiving or Christmas Day.
Do you provide costume characters? Yes we do! However we do not provide copyrighted characters. We like to keep it simple. For example, Princess Kelly or SuperHero Allison etc. If you'd like your performer to come dressed in a costume, there is an additional fee of $50. We have costumes in house but costumes can be requested, if given enough time to order and be delivered.
Do we need to pay a deposit? Yes! If booking directly with us, we ask for a $20 deposit to confirm your booking. You will be sent an email on how to send the deposit via Zelle or Venmo. If the booking is over $500, we will need to ask for a 20% deposit. All deposits are non refundable. Cancellations are allowed outside 48 hours. Cancellations made under 48 hours will result in payment of 50% of total rate.
How do we pay the remaining balance? The remaining balance can be paid by either cash, Venmo, or Zelle to the performer after services are completed on the day.
Are we able to cancel or reschedule? We can always reschedule or cancel if need be. We just ask for over 48 hours notice. Deposits are always non-refundable. We can transfer a deposit to a new date if you decide to reschedule. Cancellations made under 48 hours will result in payment of 50% of total rate, even if rescheduling is requested. Non-payment under this condition will result in legal action. Cancellation due to a medical emergency, act of terrorism, Act of God or death will lead to 50% of rate payment to be voided.
What do the performers normally wear? Unless in costume, performers are normally dressed in kid-friendly attire to tie in with the theme of the party. If there is no theme, the performers are encouraged to wear all black or bright colors.
Are we expected to tip the performer? For small and private parties tips are never expected, but they are always appreciated. We just ask if you wish to tip, to do so with cash or to the performer's personal Venmo or Zelle. For large events a standard gratuity fee will be automatically included when performers are hired. However, we offer the option of a tip jar, allowing guests to show their appreciation directly, in which case the gratuity fee will be waived.
Can the performer extend the time on the day if needed? We will always state what the rate would be per 30 minutes added in our day before text. Performers will always be happy to extend if asked too AND if availability allows it.
What if we have more questions? Always, Always, Always feel free to reach out and ask questions. We strive for the same result, an amazing event! And if asking more questions will ease some concerns and destress our clients, we are more than happy to answer as many questions as we can. We will always get back to you as soon as possible.
